1. Who is responsible
Ovelpythex is responsible for personal information handled through ovelpythex.com and direct customer support. Privacy questions can be sent to support@ovelpythex.com.
2. Information we may receive
We may receive your name, email address, order reference, selected guide, payment status, billing country, support messages, refund requests, and technical information normally recorded by a web server, such as an IP address, browser type, requested page, and date and time of a request.
The payment provider processes payment details on its own hosted page. We do not ask you to enter full card details on ovelpythex.com and do not receive your complete card number through this static website.
3. Why information is used
Information may be used to process and document orders, deliver purchased files, respond to enquiries, handle refund or dispute requests, maintain site security, prevent misuse, meet tax and accounting duties, and comply with applicable law. Where required, we rely on performance of a contract, legal obligations, legitimate interests, or consent as the legal basis for processing.
4. Payment and service providers
When you follow a payment link, the payment provider receives information under its own privacy policy and terms. We may also use hosting, email, file delivery, accounting, or technical service providers that process limited information on our instructions. Providers should receive only the information reasonably needed for their role.
5. Retention
We retain order and transaction records for the period required by applicable tax, accounting, consumer protection, and dispute rules. Support correspondence is kept only as long as reasonably needed to resolve the issue and maintain an appropriate record. Technical logs may be retained for a shorter security and maintenance period.
6. International processing
Some service providers may process information outside your country. Where required, suitable safeguards should be used for an international transfer, such as an adequacy decision or approved contractual terms.
7. Cookies and local storage
This static version of the website does not set advertising cookies or create user accounts. Basic hosting or security services may still use strictly necessary technical data. If analytics, advertising, or optional cookies are added later, this policy and the site's consent controls should be updated before those tools are enabled.
8. Your choices and rights
Depending on your location, you may ask to review, correct, delete, restrict, or receive a copy of personal information, or object to certain processing. You may also have the right to complain to a local data protection authority. Some records may need to be retained where the law requires it.
9. Security
Reasonable administrative and technical measures are used to protect personal information. No internet transmission or storage method is completely secure, so please do not send passwords, complete card numbers, or other sensitive credentials by email.
10. Children
The website and paid guides are not directed to children who cannot legally consent to an online purchase. A parent or guardian should complete a purchase where local law requires their involvement.
11. Changes and contact
We may update this policy when our practices or legal obligations change. The date above identifies the current version. Send privacy requests to support@ovelpythex.com.