1. Digital delivery
Ovelpythex sells digital PDF guides. No physical goods are shipped. Digital supply may begin shortly after payment when a download, file, or delivery message is made available.
2. Change-of-mind requests
Before digital delivery begins, you may contact us to ask that an unfulfilled order be cancelled. After the file or download has been supplied, a change-of-mind refund may not be available where applicable law permits this and the required consent or acknowledgement was collected during checkout.
Nothing in this policy limits a mandatory right that applies in your country. If local consumer law grants a right that cannot be waived, that law applies.
3. Problems we will review
Please contact us if you were charged more than once for the same guide, received a different file from the one ordered, cannot open a file after reasonable troubleshooting, or believe the file is materially different from its product description. We may ask for the order email, payment reference, guide name, and a description or screenshot of the issue.
4. Available remedies
After reviewing the request, we may provide a replacement file, corrected delivery instructions, technical help with the download, or a full or partial refund where appropriate. A refund is returned through the original payment method when possible. Processing time after approval is controlled by the payment provider and the customer's financial institution.
5. How to request a refund
Email support@ovelpythex.com with the subject “Refund request”. Include your name, order email, guide name, order date, payment reference if available, and the reason for the request. Do not send a complete card number or payment password.
6. Abuse and duplicate requests
We may decline requests that are fraudulent, contain materially false information, concern a file that has been redistributed in breach of the personal licence, or seek repeated refunds for substantially the same delivered material, except where applicable law requires another outcome.
7. Contact
Questions about this policy can be sent to support@ovelpythex.com. We aim to acknowledge refund enquiries within two business days.